IT Support

Full 24/7 technical support

Constant availability of service is a crucial feature, providing the clients with 24/7 technical support with no limitations regarding their location.

 

we have a lots of tools to serve your needs. Nobody does customer support better than us!

Office Location:

New Achimota - Number 26 Street Petroleum

Call Our Office on:

(+233) 243 072445  From 8:00AM - 6:00PM

24/7 Support Email:

Support@tiptronicgh.com

24/7 Support Mobile:

+233-2001-190-000

Internet and Computer tips and advice

Here are some simple tips and advice to keep your PC or laptop secure:

Viruses, spyware and malicious code:

  • Install anti-virus and anti-spyware software and ensure they are updated on a regular basis.
  • Keep your operating system and browser software up to date with the latest patches. Some programs will automatically check for available updates and many vendors offer automatic notification of updates via mailing lists.
  • Enable Windows Defender to help protect against spyware.
  • Turn On Windows Updates.
  • Turn On Window's Firewall.
  • Turn Off Pop-Ups
  • Always virus scan flash/pen drives and external hard drives directly after connecting them to your computer and before you open or run any files they may contain.
  • Don’t click on links in emails or pop-up windows that offer anti-spyware software. Much of this software is in itself spyware or malicious code.
  • Don't install any software without knowing exactly what it is.
  • Don't open unknown email or instant messenger attachments.
  • Before opening any attachments, be sure you know the source of the attachment. It is not enough that the mail originated from an address you recognise.
  • Don't be tempted to download free software gifts such as screensavers, icons and emoticons from untrusted sources.
  • Ensure that your browser security settings are high enough to detect unauthorized downloads, for example, at least the "Medium" setting for Internet Explorer.
  • Consider using a third party browser such as FireFox, Mozilla, Google Chrome, Safari or Opera.
  • If you think your computer might have a virus or spyware on it, immediately cease all online activities. Especially shopping, banking, or doing anything that involves user names, passwords or other sensitive data. Check that your security software is active and current and run a full scan of your computer for viruses and spyware.

Passwords:

  • Always set strong passwords.
  • Use a combination of alphanumeric digits (both letters and numbers) and upper and lower case characters.
  • The strength of a password lies in its length, complexity, and randomness.
  • Never give out your passwords in response to email requests.
  • Never reveal your passwords to anyone.
  • Don't store passwords on a file in your computer, criminals will search there first.
  • Don't put all your eggs in one basket, always use different passwords for different services.
  • Never type your password into public computers in Internet Cafes, airport lounges etc. criminals can use readily obtainable key logging devices to steal your usernames, passwords, banking details and identity.

Has your PC or laptop been compromised by spyware?

Things to look out for:

  • You may receive a barrage of pop-up windows.
  • Unwanted and unrequested toolbars may appear in your browser.
  • If your browser is hijacked your homepage may change without your consent and you may find yourself being redirected to unwanted sites.
  • Your PC's performance may be poor when attempting to open applications or save files.

Computer Repairs for small business users

If you experience any of the above problems and your business is based in Accra  or even please contact us and arrange for a site visit or save yourself cost by dropping the PC or laptop in at our office in Achimota and we will carry out a system health check and if possible have your PC or laptop back running quicker and performing better.

For any small to medium sized business in Accra area looking for assistance in security measures for their IT systems please do not hesitate to contact and consult with us.

IT Support Packages

If your business does not justify hiring full-time IT support staff, you could benefit from regular support from our experienced IT engineers. Our engineers based in Accra will carry out any IT related tasks required, either remotely or at your premises as required.

We offer preferred rates for businesses who agree to a regular weekly or monthly IT support contract. We provide cover for businesses and organisations in Accra, Tema and other areas. Choose from the following IT support options. Packages can be combined to best suit your requirements and budget.


Server Packages

Server Care

We willl monitor your servers 24/7 using our Remote Monitoring System and will perform regular housekeeping tasks to keep your server running optimally. You have the option of engaging us to resolve any issues beyond the scope of the regular housekeeping tasks at a preferred hourly rate.

Server Cover

This service contains everything in the Server Care package, and also covers any work necessary to repair the server in the event of a problem. This provides you with peace of mind, knowing that any server issues will be dealt with at a fixed monthly cost. Only issues that cannot be resolved remotely will require an onsite visit.

The service consists of telephone support, remote support and onsite support where appropriate. The service covers servers and associated operating systems as well as Tiptronic approved software. Where you have software which is covered by a separate support agreement, such as Sage, support will be limited to liaising with the appropriate 3rd party support department where necessary. The service includes all necessary repairs and fitting of replacement parts.


PC and Laptop Packages

PC Support

We will provide unlimited telephone and remote support for your PC and laptop hardware, software and users. Any problems that cannot be resolved on the telephone or by remote access will be charged at a preferred hourly rate. The service consists of telephone support and remote support. The service covers PCs, Operating systems and Tiptronic approved software. Where you have software which is covered by a separate support agreement, such as Sage, support will be limited to liaising with the appropriate 3rd party support department where necessary.

 

PC Support Plus

We will provide unlimited telephone and remote support for your hardware, software and users as above but there is no extra charge if a site visit is required. This package provides you with complete PC and Notebook cover at a fixed monthly cost.

The service consists of telephone support, remote support and onsite support where appropriate. The service covers PCs, Operating systems and Tiptronic approved software and includes all necessary repairs and the fitting of replacement parts. Where you have software which is covered by a separate support agreement, such as Sage, support will be limited to liaising with the appropriate 3rd party support department where necessary.


IT Manager Service

AD Hoc IT Support

If you require IT support but don’t have a regular IT support contract or a prepaid support block, you can still benefit from the experience of our IT engineers. Our engineers can carry out any IT tasks required, either remotely or at your premises on an ad hoc hourly rate basis.

Prepaid Support Blocks

By buying a block of prepaid support hours, you benefit from our Ad Hoc IT support service at a lower hourly rate.


Combining Services

IT Manager services can be combined with our Server and PC packages for extra peace of mind. If you are unsure which approach will be best for your business, please get in touch with us to discuss your requirements.

If you are looking for a reliable and experienced  IT Support company and you are based in Accra, give us a call on 020 011 9000 or email us to discuss your particular IT support requirements and our support packages in more detail

Network Support and Installation

Our flexible approach to IT network support and installation means we can meet the requirements of any business or organisation located within Accra and Tema areas.

Our network design and implementation team can help you to reduce the cost and the risk to your business. We always aim to create networks that are not just value for money but that can, where possible, integrate with emerging technologies without costing a fortune.

Why Network?

We carry out a network analysis of your current systems to determine how we can increase reliability and performance. We then draw up a network design which evolves into implementation and delivery phase of the new network infrastructure.

Benefits:

  • Improved productivity
  • Reduced costs
  • Protected data

What we offer?

  • Free Initial briefing to assess requirements and future requirements
  • Free Site survey
  • Free Consultation
  • Free Submission of detailed proposal and quotation
  • Network Design, Installation and Implementation
  • Network Topology Construction-Install Network Infrastructure
  • Firewall Installation and Configuration
  • Data Cabling*
  • 24/7 Remote Monitoring
  • Ongoing Network Support

*We would recommend a local Data Cabling company to carry out this work.

Computer Support

We provide computer (PC) support and repair for small businesses in the Accra and Tema area. If you are a small business with only one or two computers you can still benefit from having trusted IT professionals you can call upon from only 80GHC per month per PC/Laptop.

Take out one of our PC Support or PC Support Plus contracts and next time you experience some of the following issues our help will be only be a phone call away.

Typical Problems

  • Computer won't start
  • Printing problems
  • Blue Screen of Death
  • Email problems
  • PC crashing or not responding
  • Virus problems
  • Any other software issues or errors
  • Wireless network problems
  • Internet connection problems

Providing you have internet access with our instant remote IT support technology we could potentially connect and have your problem fixed in minutes. And for on-site computer support we have friendly, professional, locally based engineers who can normally be with you within hours. If you are interested in discussing your PC Support packages required and you are located in the Accra or Tema area email us or phone +233 20 011 9000.

Over time computers get clogged up with unwanted software and old files, they slow down and under perform. Drop off your PC at our office in Achimota and one of our engineers will have it back to you with improved performance guaranteed or your money back!

What we will do:

  • Run full virus/spyware scan
  • Clean out old files
  • Remove unwanted software
  • Delete temporary files
  • Install Windows updates

*delivery and collection from our office only

Hardware and Software

We supply computer hardware and software to a large number of businesses in Accra, Tema, Kumasi, Koforidua and Cape Coast areas and we provide a first class installation service. For hardware we generally recommend Dell Servers and PCs.

We can quote, supply and install:

  • Servers
  • PCs and laptops
  • Printers
  • Routers
  • Backup drives
  • Anti-virus software
  • Etc

Why invest in a server?

A PC is meant to be used by one person, and if you connect five PCs together with a slow peer-to-peer network, every connected user will experience a painful performance hit, with hard drives all around the office spinning as employees look for files that could be residing anywhere. The bottom line: if you want your business to speed up, you've got to give it the horsepower it needs.

Servers are designed to be used by a group of people without slowing down, even as the group grows. By storing files centrally and moving commonly used applications from individual desktops to the server itself, performance isn't a problem. Wired or wireless, you'll have the speed you need. Servers have the kind of processing power your team needs to run multiple applications and access many files simultaneously. Dell servers feature Intel's Xeon family of processors for top performance. Tiptronic can help you choose the processor speed you need to run your business at peak efficiency.

Backup

How much would a day of down time cost you? What would you do if your sales orders, client lists, e-mail archives, or financial records simply disappeared? Far too often, regular data backup is an afterthought for small businesses, but keep in mind that your data is your business, and you should be doing your utmost to protect it. Servers can be configured to back up your data automatically by creating duplicate hard drives, recording data to tape systems, or even copying your files to a secure off-site location.

Security

At the same time, you can tightly control interaction with the Internet. By using multiple levels of access control, data encryption, and firewall devices designed to keep intruders and viruses out, you can keep your information safe from prying eyes and hackers, even when you're enjoying the convenience of a wireless setup in your office.

Consult With  Tiptronic

Dell provides a wide range of servers, storage options, and peripherals to build real networking solutions for real small businesses. What's the perfect network for your business? Just ask. We will consult with you from start to finish, analyzing your current needs and your plans for growth, suggesting the appropriate network design, helping you get your network up and running, and supporting it into the future as your business prospers.

Call us today on +233 200 119 000 or email if you have any IT hardware and software requirements.

Consultancy IT

We offer a consultancy service that can be used for managing IT changes, creating new IT strategies, conducting network audits, managing the implementation of new hardware and software.

If you are considering starting a business with file sharing requirements, moving premises and requiring IT equipment relocated or looking to upgrade your IT systems but don't know where to start, use our consultation service so you are better informed to make the right purchasing decisions.

If your business is located in the Accra, Tema, Kumasi and Koforidua and you are looking for expert IT consultancy service please give us a call on +233 20 011 9000  or email us and we can discuss your IT requirements.

Office Relocations IT

If you are relocating within the Accra, Tema or Kumasi then Tiptronic is ideally placed to assist in a smooth relocation process. As IT is considered the back-bone of every business, a successful relocation of your valuable IT equipment is must.

Our fully trained engineers fully decommission all equipment and ensure all systems are reconnected and running successfully at your new office or location. We work as your partners to ensure minimum downtime and business continuity.

One of the reasons to choose Tiptronic for your IT moves is that the project managed process guarantees a smooth and painless transition, keeping your mind at ease.

We offer the following services in our IT moves and relocation package:

  • Auditing of the complete IT system and network
  • Project planning and management for business relocation
  • IT Infrastructure design and implementation management
  • Network design and installation
  • Cable management by qualified cabling engineers
  • Internet connectivity and virtual private networking (VPN)
  • Installation of new Server equipment
  • Server relocation
  • Desktop relocation

Further Benefits:

  • Trained and experienced IT Professionals
  • Ensure minimum downtime
  • Ensure data security
  • Cost Effectiveness
  • Efficient transition of IT hardware and software

So if you are looking for a reliable and experienced IT Support company and you are based in Accra, Tema or Kumasi area give us a call on +233 20 011 9000 or email us to discuss your particular requirements.

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